Company Operations Plan
1. Production: Explain how your products or services are produced. Explain your methods of:
o Production techniques and costs
o Quality control
o Customer service
o Inventory control
o Product development
2. Location: Describe the type of location that you will have, including:
o Amount of space
o Type of building
o Zoning
o Power and other utilities
o Access
o Parking
3. Legal environment: Describe the following:
o Licensing and bonding requirements
o Permits
o Health, workplace, or environmental regulations
o Special regulations covering your industry or profession
o Zoning or building code requirements
o Insurance coverage
o Trademarks, copyrights, or patents (pending, existing, or purchased).
4. Personnel: Describe the following:
o Number of employees
o Type of labor (skilled, unskilled, and professional)
o Where and how will you find the right employees?
o Quality of existing staff
o Pay structure
o Training methods and requirements
o Tasks and responsibilities of key employees
o Work schedules and hours
o Personnel policies and regulations
o Job descriptions for key employees
o Use of contract workers, independent contractors and/or part-time employees.
5. Inventory: Describe the following:
o What type of inventory will you require: raw materials, supplies, finished goods?
o Average value in stock (e.g. what is your inventory investment)?
o Rate of inventory turnover and how this compares with industry averages.
o Seasonal buildups and requirements?
o Lead-times for ordering.
6. Suppliers: Identify key suppliers and include:
o Names and addresses
o Type and amount of inventory/supplies furnished.
o Credit and delivery policies
o History and reliability
7. Credit Policies: Describe your credit policies:
o Do you plan to sell on credit?
o Describe your credit terms and policies.
o How will you determine who gets credit?
o How will you manage customers who do not pay?
o Determine the cost of credit to your organization.
8. Other Operating Items: Describe other issues that affect the operating plan for the business.
The following evaluation rubric will be utilized for this section of the business plan:
• Describe the key processes and operations, including the inputs required to enact the operating plan required to implement your business plan.
• Discuss how the workforce will be hired and managed to support your business plan proposal.
• Identify sources of primary and secondary data in support of your operations plan.
• Create a GANTT chart that outlines the major activities or actions of your operations plan.
• Describe how the operations plan supports the value proposition of the overall business plan.
• Select and evaluate key benchmarks or performance metrics that will be utilized as part of your operations plan that will support the business plan.
• Compare key benchmarks and performance metrics with industry standards.
• Identify the key priorities that must be accomplished in order to implement your business plan from an operations perspective.
• Submit a document that demonstrates understanding and evidence of the competency and learning outcomes.