Management of Information Technology Services R1

Management of Information Technology Services R1

please divide each section properly and write separately

Case study: Why you need ISO/IEC 20000 to ensure success?

https://youtu.be/iyJLsV64s2k (1:01:34)

2) i have uploaded the textbook as well please read the text book to find the information for relevant topic

236911625_eng_ISO20000_2016_3_5485092714237070

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