OPM500 M4 CASE Quality Management
SLP4 Continues with your company focused on quality and quality management.
Continue using your fictitious company from the previous SLPs, and continue to develop the company profile and operating information.
Identify how your company uses quality management. Identify different areas for quality measurement and management. What types of quality tools and techniques are the best to be employed, process control, quality tools, employee involvement? Consider quality management programs such as TQM, Six Sigma, ISO9000, etc. How might these be employed, and which of these do you think are best for your company?
NOTE: for RETAIL businesses, customer satisfaction surveys and focus groups should be considered as one way of measuring quality. How can you improve the scores on the customer surveys?
This paper should be approximately three to five pages in length counting the intro, body, and summary. You should include references and cite them properly in the paper. Generally, at least three references should be used.
• First discuss the recap your company and add any additional information about it that will add necessary and/or interesting information as background to the discussion of quality and quality management.
• Identify at least three areas of types of quality focus, e.g. product quality, etc. Discuss these areas and explain why quality is important.
• What are some quality tools and techniques that can be used to chart, diagnose and improve quality in these three areas?
• Discuss the types of quality programs and recommend what you think is the best program or programs for your company to use and explain why.
Use the Grading Guideline for SLP4 to organize your paper and make sure you are meeting expectations for the best grade possible. Click Here.
Review all of the resources for this module. Use them to help you create/invent issues about capacity and forecasting and how you would improve.
You should look for additional references about the type of business you are operating with specific information about improving quality.
Like to see an example? CLICK HERE to see the continuation of the example based on a Ford Dealership.