The Most Common Questions
How do I place an order?
Is this a paid Service?
Is this a legal service?
Can I change Plans or cancel at any time?
Are there additional costs for revisions?
Support Included?
Will I be exposed?
How Will I get my Paper?
What is your policy on refund?
Refund Policy
To ensure that our customers get quality work, we guarantee full refund for any work that does not meet client instructions or that is late. The following is our refund policy:
a) Quality:
We are strict on quality. While we assure clients of quality work, they must supply the needed resources like instructions, required files, required data etc to ensure high quality. Failure to meet expected quality is subject to refund. The following is the criteria used in assessing and refunding based on quality of the paper:
- Partial mismatch of instructions – 30% Refund
- Complete mismatch of instructions – 100% Refund
- Grammar Errors – 10% Refund and free editing and Proofreading
b) Lateness:
We guarantee our customers quality work submitted on time. Failure to submit our work on time will be subjected to the following refund:
- 1-3 hours late – 10% Refund of the Total
- 3-24 hours late – 30% Refund
- 48 Hours late – 50% Refund
- >48 Hours late – 100% Refund
This is subject to the following which will be considered in issuing the refund:
- Clients pay on time
- Client uploaded needed files on time
- Client responds to writer’s message on time
c) Plagiarism
We have a strict plagiarism policy that guarantees our customers 100% Non-plagiarized orders. Failure to submit original papers is subject to refund as follows:
- 1-5% plagiarism – No refund if the plagiarism is attributed to sources. 10% Refund if the plagiarism is not attributed to sources
- >5% plagiarism – 100% refund