please divide each section properly and write separately
Case study: Why you need ISO/IEC 20000 to ensure success?
https://youtu.be/iyJLsV64s2k (1:01:34)
2) i have provided the lecture notes please down lode it and please 100% flow slides please
http://www45.zippyshare.com/v/zKaJUfRu/file.html
3) i have uploaded the textbook as well please read the text book to find the information for relevant topic
Appendix 1 Journal should be in table format
in colums and rows